Refunds & Returns
We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.
Your purchase of goods will be subject to certain laws including the EU Sale of Goods Directive no. 2019/771 dated 20 May 2019. These laws provide you with certain rights that cannot be excluded. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot by law be excluded, restricted or modified.
Please send all refund and return enquiries to firstname.lastname@example.org.
If you receive a damaged or faulty item, please contact us for a refund or replacement.
If you change your mind and wish to exchange an item for a different colour, that's no problem. To be eligible, your item must be returned within 60 days of purchase and the goods must be unused, in the same condition you received them in and they must also be in the original packaging. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. We will charge a shipping fee to dispatch your replacement.
Products marked FINAL SALE at the time of sale will not be eligible for a refund unless faulty or defective. This policy does not affect your statutory or consumer law rights (including under the EU Sale of Goods Directive no. 2019/771 dated 20 May 2019) which cannot be excluded or limited by law.
We take quality very seriously. Our products are made with the finest materials available anywhere in the world. If you are unsatisfied in any way, please contact us at email@example.com and one of our friendly staff will get back to you asap.