Refunds and Returns Policy

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

Your purchase of goods will be subject to certain laws such as the Consumer Rights Act 2015. These consumer laws provide you with certain rights that cannot be excluded, including a statutory right that the quality of our products is satisfactory. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot lawfully be excluded, restricted or modified.

Please send all refund and return enquiries to returns@slip.com

Your 14-Day Right to Withdraw

If you live in the EU, you can cancel your order within 14 days without giving a reason. This is a legal right, and it's in addition to our 60-day returns policy below. Your 14 days start on the day your products are delivered. Just let us know you've decided to cancel before your 14 days are up. You can do so by either:

(a) emailing us at returns@slip.com;

(b) use the 'Submit Withdrawal' button on our website here.

If you use the button on our website, we'll email you to confirm we've received your cancellation, including what you sent and the date and time you sent it. We'll refund within 14 days of you telling us you want to cancel.

Please send the goods back within 14 days of telling us you're cancelling. Please make sure to use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.

Change of Mind

If you change your mind after the 14 day cancellation window and wish to exchange an item or would like a refund, that's no problem. To be eligible, your item must be: 

·         returned within 60 days of purchase; 

·         unused;

·         in the same condition you received them in; and

·         in their original packaging.

If you request an exchange, depending on your location, you may be responsible for any postage fees for sending the replacement item to you. Please make sure to use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.

This doesn't affect or limit your 14-day legal right to cancel above.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us at returns@slip.com for a replacement or refund.

Gift Returns

Gifts purchased at slip.com are only eligible for store credit. Proof of purchase will be required. Customers are required to cover the return shipping costs.

Final Sale

Products marked FINAL SALE at the time of sale will not be eligible for return, refund, exchange or store credit unless faulty or defective. This policy does not affect your statutory rights (including under the Consumer Rights Act 2015), which cannot be excluded or limited by law.

We take quality very seriously. Our products are made with the finest materials available anywhere in the world. If you are unsatisfied in any way, please contact us at hello@slip.com and one of our friendly staff will get back to you asap.