Refunds and Returns Policy
We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.
Your purchase of goods will be subject to certain laws including the EU Sale of Goods Directive no. 2019/771 and the Directive 2011/83/EU on Consumer Rights. These laws provide you with certain rights that cannot be excluded. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot lawfully be excluded, restricted or modified.
Please send all refund and return enquiries to returns@slip.com.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us at returns@slip.com for a refund or replacement.
Change of Mind
If you change your mind and wish to exchange an item or would like a refund, that's no problem. To be eligible for an exchange, your item must be:
- returned within 60 days of purchase;
- unused;
- in the same condition you received it in; and
- in the original packaging.
Please note that customers may be responsible for all return shipping costs. If you request an exchange, you may also be responsible for any postage fees for sending the replacement item to you. Please make sure to use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.
Gift Returns
Gifts purchased at slip.com are only eligible for store credit. Proof of purchase will be required. Customers may be required to cover the return shipping costs.
Final Sale
Products marked FINAL SALE at the time of sale will not be eligible for return, refund, exchange or store credit unless faulty or defective. This policy does not affect your statutory or consumer law rights (including under the EU Sale of Goods Directive no. 2019/771 and Directive 2011/83/EU on Consumer Rights) which cannot be excluded or limited by law.
We take quality very seriously. Our products are made with the finest materials available anywhere in the world. If you are unsatisfied in any way, please contact us at hello@slip.com and one of our friendly staff will get back to you ASAP.